Shipping Policy

Shipping Provider

We exclusively use UPS for all our shipping needs to ensure reliable and timely delivery of your purchases.

Processing Time

Orders are typically processed within [2-3 business days] after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.
Force Majeure: Please note that processing times may be extended due to unforeseen circumstances beyond our control, including but not limited to natural disasters, strikes, pandemics, or other events that may disrupt our operations.
In such cases, we will do our best to communicate any delays to you promptly.

Shipping Rates

Shipping costs are calculated based on the weight of your order, the shipping destination, and the selected UPS service. You can view the shipping charges at checkout before finalizing your purchase.

Shipping Methods & Estimated Delivery Times

We offer several UPS shipping options:
UPS Ground: [3-5 business days]
UPS 2nd Day Air: [2 business days]
UPS Next Day Air: [1 business day]
Please note that delivery times are estimates provided by UPS and may vary depending on location, weather, and other factors beyond our control.

FOB Shipping Terms

All shipments are FOB (Free on Board) Origin. This means that ownership and responsibility for the shipment pass to you, the customer, once the package is handed over to UPS. You will be responsible for any loss or damage to the package after it leaves our facility.

Order Tracking

Once your order is shipped, you will receive an email with your UPS tracking number. You can use this number to track your package on the UPS website.

Shipping Restrictions

We currently only ship within the US.
We do not ship to P.O. Boxes or APO/FPO addresses.
Certain items may have additional shipping restrictions due to their size, weight, or contents. These restrictions will be noted on the product page.

International Shipping

At this time, we do not offer international shipping.

Lost or Damaged Packages

As all shipments are FOB Origin, we are not responsible for packages lost or damaged in transit. If you encounter any issues, please contact UPS directly using your tracking number. However, we are happy to assist you in resolving any problems.

Shipping Address Changes

Please ensure that your shipping address is correct when placing your order. Address changes after shipment may incur additional fees, and we cannot guarantee delivery to an incorrect address.

Returns & Exchanges

For information about returns, please refer to our [Refund Policy](link to your return policy).